Privacy Policy – How luke97 Protects Your Data

1 Who We Are

luke97 is an online gaming and sports betting platform operating at luke97.pro, offering services including Sports Betting, Casino, Slots, Live Casino, Bingo and Game Lobby to adult players in Pakistan.

For the purposes of this Privacy Policy, luke97 acts as the data controller for personal information collected from registered players and site visitors. We are responsible for determining how and why personal data is processed in connection with the platform.

If you have any questions about this policy or how your data is handled, you can reach us at [email protected]. Our support team is available 24/7 and will respond to privacy-related queries within a reasonable timeframe.

2 Data We Collect

luke97 collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browsing behaviour, and from third-party providers involved in payment processing and identity verification.

We do not collect sensitive personal data beyond what is required for identity verification. We do not ask for your bank PIN, JazzCash or Easypaisa passwords, or any other authentication credentials linked to your external accounts.

3 How We Use Your Data

The data we collect is used specifically to operate and improve the luke97 platform and to fulfil our obligations to you as a registered player. We do not use your data for purposes that are unrelated to the services we provide.

Primary uses of your personal data include:

• Account creation and management — registering your account, verifying your identity and keeping your account secure.
• Processing transactions — handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and supported card or wallet methods.
• Platform personalisation — displaying relevant sports markets such as PSL cricket, T20 internationals and Football based on your betting history and preferences.
• Bonus and promotion management — tracking bonus eligibility, wagering progress and promotion opt-ins linked to your account.
• Fraud prevention and security — detecting unusual account activity, preventing duplicate registrations and protecting the integrity of the platform.
• Customer support — responding to your queries, resolving disputes and maintaining records of communications for quality purposes.
• Legal and compliance obligations — meeting any applicable record-keeping, identity verification and anti-money laundering requirements.
• Platform improvement — using aggregated, anonymised analytics data to understand how players use the platform and where improvements can be made.

4 Legal Basis for Processing

luke97 processes your personal data on one or more of the following lawful bases depending on the specific purpose:

• Contract performance — processing is necessary to deliver the services you signed up for, including account management, bet settlement and payment processing.
• Legitimate interests — processing is needed to protect the security and integrity of the platform, prevent fraud and improve the user experience, provided these interests are not overridden by your rights.
• Legal obligation — processing is required to meet identity verification and record-keeping obligations.
• Consent — where you have actively opted in to receive marketing communications or promotional notifications. You may withdraw this consent at any time via your account settings or by contacting support.

5 Data Sharing

luke97 does not sell your personal data. We share data only where it is necessary to operate the platform or meet our legal obligations, and only with the categories of recipient described below:

• Payment processors — JazzCash, Easypaisa, Raast, bank partners and card processors receive only the transaction data needed to process your PKR deposits and withdrawals securely.
• Identity verification providers — third-party KYC providers receive identity documents you submit during verification. These providers operate under their own data protection standards.
• Game software providers — game developers whose titles appear in the Casino, Slots, Live Casino and Bingo sections may receive anonymised session data for game performance purposes.
• IT and infrastructure providers — cloud hosting and technical support providers who maintain platform infrastructure may have restricted access to stored data under strict confidentiality agreements.
• Legal and regulatory authorities — data may be disclosed to relevant authorities if required by law or in response to a valid legal request.

6 Cookies and Tracking

luke97 uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience. Cookies are small text files placed on your device when you visit the platform.

The types of cookies used on luke97 include:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that help prevent unauthorised access. These cannot be disabled without affecting platform functionality.
• Functional cookies — remember your preferences such as language settings and your most recently viewed sports markets, so you do not have to reset them each visit.
• Analytics cookies — collect anonymised data about how pages are used, which sections are most visited and where users navigate to. This data is used in aggregate form to improve the platform and is not linked to individual identity.
• Security and fraud detection cookies — help identify suspicious login behaviour, detect duplicate account attempts and protect the integrity of the platform.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how some parts of the platform operate. Essential cookies cannot be turned off as they are required for core functionality.

7 Data Retention

luke97 retains your personal data for as long as your account is active and for a reasonable period thereafter to meet legal and operational requirements.

General retention guidelines:

• Account and identity data — retained for the duration of your account and for a defined period following closure, to meet any applicable record-keeping obligations.
• Transaction records — PKR deposit and withdrawal records are retained for the period required to meet financial record-keeping standards.
• Gameplay history — bet records and session logs are retained for dispute resolution purposes and platform integrity monitoring.
• Support communications — chat transcripts and email records are retained for a reasonable period to maintain service continuity and resolve any follow-up queries.
• Marketing preferences — records of consent and opt-out preferences are retained to ensure your communication preferences are respected.

When data is no longer needed and the retention period has passed, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8 Data Security

Protecting your account and personal data is a core responsibility for luke97. We apply a combination of technical and procedural measures to keep your information secure.

• SSL/TLS encryption on all data transmitted between your device and the platform.
• Restricted staff access — only personnel who need access to your data to perform their role can view it, and all access is logged.
• Secure password storage — account passwords are hashed and never stored in plain text.
• Two-factor authentication — available on your account to add an additional layer of login security.
• Automated anomaly detection — unusual login attempts, IP changes and suspicious activity patterns trigger automated security responses.
• Regular security reviews — the platform undergoes periodic security assessments to identify and address vulnerabilities.

9 Your Rights

As a user of the luke97 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team at [email protected] and your request will be handled promptly.

• Right to access — you can request a copy of the personal data luke97 holds about you at any time.
• Right to rectification — if any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure — you can request deletion of your personal data where it is no longer needed for the purposes it was collected, subject to legal retention requirements.
• Right to restrict processing — you can ask us to pause or limit how we use your data in certain circumstances, for example while a dispute is being investigated.
• Right to data portability — you can request that your account data be provided in a structured, commonly used format so it can be transferred to another provider.
• Right to withdraw consent — where processing is based on your consent (such as marketing emails), you can withdraw that consent at any time without affecting prior processing.

Requests are typically processed within a reasonable timeframe. In some cases, we may need to verify your identity before actioning a request to protect your account security.

10 Minors

luke97 is strictly an adults-only platform. You must be at least 18 years of age to register and use any part of this platform.

We do not knowingly collect or process personal data from anyone under the age of 18. If we become aware that a registered account belongs to a person under the legal age, the account will be closed immediately and all associated data will be deleted in line with our data retention policy.

If you believe a minor has registered on the platform using false information, please contact support immediately so the situation can be addressed without delay.

11 Third-Party Links

The luke97 platform may contain references to third-party game providers and payment services. These third parties operate their own platforms and privacy policies independently of luke97.

luke97 is not responsible for the privacy practices, data handling or content of any external service. We recommend reviewing the privacy policy of any third-party service you interact with in connection with the platform, particularly payment providers such as JazzCash and Easypaisa through which you manage your PKR transactions.

12 Policy Updates

luke97 may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable legal requirements. When material changes are made, the "Last updated" date at the top of this page will be revised accordingly.

For significant changes that affect how your personal data is used, we may notify registered players via email or an in-platform message. We encourage you to review this page periodically to stay informed. Continued use of the platform following an update constitutes acceptance of the revised Privacy Policy.

13 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how your personal data is handled, please get in touch with the luke97 team directly.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: available within your logged-in account dashboard around the clock
• FAQ: visit the FAQ page for answers to common questions about accounts and data

For requests related to your data rights — access, correction, deletion or portability — please contact support directly and clearly state the nature of your request. We aim to respond to all data-related queries within a reasonable timeframe and will ask for identity verification before actioning any request that involves disclosing or deleting account data.

You can also review our Terms and Conditions and Responsible Gaming pages for additional information about how we operate and our commitments to player safety.